Have you ever wondered why the human race can speak, well it is so we can clearly communicate with one another both socially and in business. Good verbal communication can greatly increase business success. One only has to look at the growth of mobile phones and tablet PC's which enhance communications no matter where you are.
Business communications is best done face to face, as it not only allows you to talk and listen but also provides feedback information on who people look and react during questions and answers. To some extend VOIP videoconferencing has extended what i regard as the prime mode of communications when building a better home based business.
Face to face communications also allow you to hand over and share documents during meetings and again get instant feed back ,if you send information by email, chat or SMS you cannot be sure that anyone reads it.
there is a definite art in attracting people to a capture page when advertising your business it must have the best mix of information and text so nowadays many business use video's to promote what they are doing and then provide a form for interested people to receive more information.
Many business's use autoresponders to reply to queries, however once again there is no way of knowing if the message will get through or even read, so the most successful way is to call the person on the phone and speak to them in person. this may take a lot of time when people have voicemails systems, so one may use other tools such as SMS if the call is to a mobile or even using Skype VOIP system where one can connect and send chat messages as well. but at the end of the day using the phone will always have the best result.
I am a project coordinator with ED Mercer a Successful Billionaire who spend up to 8 hours a day on the phone and has little use of computers, even when he is running his present project to create a 100 new millionaires from ordinary people who have the commitment to do something with their lives.